• Regulations

Regulations of the Lenesse.pl store

Specifying, inter alia rules for concluding sales contracts through the store, containing the most important information about the Seller, the store and consumer rights.

TABLE OF CONTENTS

§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Shopping in Store
§ 4 Payment methods
§ 5 Order completion
§ 6 Right to withdraw from the contract
§ 7 Exceptions to the right to withdraw from the contract
§ 8 Complaints
§ 9 Personal data
§ 10 Reservations
§ 11 Provisions relating Buyers who are not Consumers




§ 1 DEFINITIONS
The terms used in the Regulations mean:

1. Working days - these are days from Monday to Friday, excluding public holidays;
2. Customer - a natural person who has full legal capacity, a legal person or an organizational unit that is not a legal person, the specific provisions of which grant legal capacity, which places an Order within the Store;
3. Civil Code - the Act of 23 April 1964 (Journal of Laws of 2014, item 121, as amended);
4. Account - a part of the Online Store assigned to a given Customer, by means of which the Customer may perform specific activities within the Online Store;
5. Regulations - this document;
6. Registration - a one-time activity consisting in creating an Account by the Customer, made using the registration form provided by the Seller on the Online Store website;
7. Online Store (Store) - website through which the Customer may, in particular, place Orders;
8. Seller - Lenesse entered in the register of entrepreneurs of the Central Register and Information on Economic Activity kept by the Minister of Entrepreneurship and Technology. An entrepreneur running a business under the name of Lenesse at ul. Zapłocie 17, 43-250 Pawłowice, Poland. NIP: 6572686071, REGON: 386044923
9. Goods - products presented in the Online Store, the description of which is available for each of the presented products;
10. Sales contract - a contract for the sale of Goods within the meaning of the Civil Code, concluded between the Seller and the Customer;
11. Services - services provided by the Seller to Customers by electronic means within the meaning of the provisions of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2013, item 1422, as amended);
12. Act on consumer rights - the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, No. 827);
13. Act on the provision of electronic services - the Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2013, item 1422 as amended);
14. Order - Customer's declaration of will, aimed directly at the conclusion of the Sales Agreement, specifying in particular the type and quantity of the Goods.


§ 2 CONTACT WITH THE SELLER


Address: ul. Zapłocie 17, 43-250 Pawłowice, Poland
E-mail address: kontakt@lenesse.pl
Tel: +48 798613829


§ 3 SHOPPING IN THE STORE

The prices of goods visible in the Store are the total prices for the goods, including VAT.
The Seller points out that the total price of the order consists of the price for the goods indicated in the Store and, if applicable, the costs of delivery of the goods.
The product selected for purchase should be added to the cart in the Store.
Then, the Buyer selects from the available in the Store: the method of delivery of the goods and the method of payment for the order, and also provides the data necessary to complete the order.
The order is placed upon confirmation of its content and acceptance of the Regulations by the Buyer.
Placing an order is tantamount to concluding a sales contract between the Buyer and the Seller.
The Seller will provide the Consumer with confirmation of the conclusion of the sales contract in electronic form at the latest upon delivery of the goods.
The Buyer may register in the Store, i.e. set up an Account in it or make purchases without registration by providing his data with each possible order.

§ 4 PAYMENT METHODS

"The entity providing online payment services is Przelewy24.pl and PayPal.com"

You can pay for your order via the payment platform:


Przelewy24.pl
If the Buyer selects a traditional transfer, the order must be paid within 3 Business Days of placing the order. The seller informs that in the case of some payment methods, due to their specificity, payment for the order by this method is possible only immediately after placing the order.

PayPal
PayPal allows you to instantly send online payments using your bank account, credit card, and more.
One click of a button allows you to make secure payments.
Thanks to PayPal, there is no need to enter your credit card number every time you make a purchase.

By making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller.

If there is a need to return funds for a transaction made by the customer with a payment card, the seller will refund to the bank account assigned to the ordering party's payment card.

In the case of card payments, the delivery date is counted from the moment of positive transaction authorization.

§ 5 ORDER COMPLETION

The seller is obliged to deliver the goods without defects.The order completion date is indicated in the Store.If the Buyer pays for the order, the Seller will proceed with its implementation.In a situation where, under one order, the Buyer has purchased goods with different delivery dates, the order will be processed within the time limit applicable to the goods with the longest delivery date. The Online Store carries out orders with shipment to:

-Poland
-Germany
-Netherlands
-Belgium
-Czech Republic
-Slovakia

§ 6 RIGHT TO WITHDRAW FROM THE CONTRACT

The consumer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason. The deadline to withdraw from the contract expires after 14 days from the day:
On which the Consumer acquired the goods or on which a third party other than the carrier and indicated by the Consumer came into possession of the goods;
On which the Consumer acquires the possession of the last item or on which a third party, other than the carrier and indicated by the Consumer, acquires the possession of the last item in the case of a contract requiring the transfer of ownership of many items that are delivered separately;
Conclusion of a contract - in the case of a contract for the supply of digital content;
In order for the Consumer to exercise the right to withdraw from the contract, he must inform the Seller, using the data provided in § 2 of the Regulations, about his decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post or information sent by e-mail).
The consumer may use the model withdrawal form at the end of the Regulations, but it is not obligatory.
In order to meet the deadline to withdraw from the contract, it is sufficient for the Consumer to send information regarding the exercise of his right to withdraw from the contract before the deadline to withdraw from the contract.

EFFECTS OF WITHDRAWING FROM THE CONTRACT
In the event of withdrawal from the concluded contract, the Seller returns to the Consumer all payments received from him (except for additional costs resulting from the delivery method chosen by the Consumer other than the cheapest standard delivery method offered by the Seller), immediately, and in any case not later than 14 days from the date of , in which the Seller was informed about the Consumer's decision to exercise the right to withdraw from the contract.The reimbursement will be made by the Seller using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer agrees to a different solution, in each case the Consumer will not incur any fees in connection with this return.The seller may withhold the reimbursement until receipt of the goods or until proof of its return is provided to him, depending on which event occurs first.The Seller requests that the goods be returned to the address provided by them immediately, and in any case not later than 14 days from the date on which the Consumer informed the Seller about the withdrawal from the sales contract. The deadline is met if the Consumer sends back the goods before the deadline of 14 days.The consumer bears the direct cost of returning the goods.The consumer is responsible for reducing the value of the goods resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the goods.If the goods, due to their nature, cannot be returned by regular mail, the Consumer will also have to bear the direct costs of returning the goods. The Consumer will be informed about the estimated amount of these costs by the Seller in the description of the goods in the Store or when placing the order.In the event of a need to return funds for a transaction made by the Consumer with a payment card, the Seller will refund to the bank account assigned to this payment card.

§ 7 EXCEPTIONS TO THE RIGHT TO WITHDRAW FROM THE CONTRACT

The right to withdraw from a distance contract is not entitled to the Consumer in relation to the contract:

-In which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specification or serving to satisfy his individual needs.
-In which the subject of the service is an item that deteriorates quickly or has a short shelf life.
-In which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the package has been opened after delivery.
-In which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items.
-In which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery.
-For the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts.
-Where the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract.
-For the delivery of digital content that is not recorded on a tangible medium, if the performance began with the Consumer's express consent before the deadline to withdraw from the contract and after informing the entrepreneur about the loss of the right to withdraw from the contract.

§ 8 COMPLAINTS

In the event of a defect in the goods, the Buyer has the option of complaining about the defective goods on the basis of the warranty or guarantee provided for in the Civil Code, provided that the guarantee has been granted.
Using the warranty, the Buyer may, on the terms and within the time limits specified in the Civil Code:
Submit a price reduction statement
In the case of a significant defect - submit a statement of withdrawal from the contract
Demand that the item be replaced with one free from defects
Demand that the defect be removed
If it turns out that in order to consider the complaint, it is necessary to deliver the advertised goods to the Seller, the Buyer is obliged to deliver the goods to the address provided by the seller.
If an additional guarantee has been granted for the product, information about it, as well as about its conditions, is available in the product description in the Store.
Complaints regarding the operation of the Store should be sent to the e-mail address indicated in § 2 of the Regulations.
Consideration of the complaint by the Seller will take place within 14 days.

EXTRAJUDICIAL METHODS OF SETTLING COMPLAINTS AND PURSUING CLAIMS

In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, inter alia, with:Mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the procedure is free of charge.Assistance of the competent field of permanent amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which an application should be submitted for consideration of the case before the arbitration court. As a rule, the procedure is free of charge.Free assistance of the municipal or poviat Consumer Ombudsman.ODR internet platform available at: http://ec.europa.eu/consumers/odr/.

§ 9 PERSONAL DATA

The administrator of the personal data provided by the Buyer when using the Store is Lenesse.The Buyer's personal data is processed on the basis of a contract and for its implementation, in accordance with the principles set out in the general regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information on data processing by the Seller is included in the privacy policy posted in the Store.

§ 10 DISCLAIMER

The Buyer is forbidden to provide illegal content. Each order placed in the Store constitutes a separate sales contract and requires separate acceptance of the regulations. The contract is concluded on time and for the purpose of order fulfillment. Agreements concluded on the basis of these regulations are concluded in English. Nothing in these Regulations excludes or in any way limits the consumer's rights under the law. Provisions regarding goods shall apply accordingly to digital content, unless the Regulations specify these issues separately.

§ 11 PROVISIONS RELATING TO BUYERS WHO ARE NOT CONSUMERS

The right to withdraw from a distance contract is not available to an entity other than the Consumer.Any liability of the Seller towards the Buyer who is not a Consumer is excluded.In the event of a possible dispute with a Buyer who is not a Consumer, the competent court will be the court competent for the seat of the Seller.

 

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